New Car And Log Book Servicing
Auto Masters log book services are carried out by certified mechanics to manufacturer specifications, and will not void your new car warranty.
Auto Masters is one of Australia’s largest car servicing chains, using one of the most comprehensive vehicle safety checklists in the business. Each branch is run by local operators, who treat your car with the utmost care.
If you’re a new car owner, call your local Auto Masters service centre on 1300 288 662 or make an enquiry online about our logbook servicing.
New Car Servicing (Log Book Servicing) Explained
What is a logbook service?
A logbook service (also called a new car service) follows the recommendations set by your car’s manufacturer to optimise performance, thereby keeping your new car warranty valid. This means, should there be a fault with your car, you are able to take it back to the dealer and have them repair it for free.
It’s a type of regular maintenance service that ensures your car is getting specific checks, changes or other maintenance it needs, at specific time intervals. If you fail to get regular logbook servicing, you put your new car’s warranty at risk (or may void it prematurely).
Is a logbook service different from a regular car service?
Yes. While there will be a certain amount of overlap in procedure, a logbook service follows very specific guidelines from the vehicle’s manufacturer to keep it in the best condition. What a logbook service includes exactly can vary depending on the manufacturer and their requirements.
If your new car is still under warranty, you should be getting logbook servicing to make sure it stays valid. This will also create a record of service for your vehicle.
A standard car service ensures your car remains safe to drive through a series of checks and replacements (such as oil, wiper blades) at regular intervals. This basic service is not tied to manufacturer guidelines.
Do I need a logbook service, or a basic car service?
If you have a new car and want to maintain the warranty, you should book in a car logbook service per your manufacturer’s guidance.
If your vehicle is no longer under warranty, you can opt for a standard car service to perform essential maintenance and make sure everything is still running as it should.
Why choose Auto Masters logbook servicing?
If you have a New Car Warranty or Manufacturer’s Warranty, you can bring your vehicle to your local Auto Masters and have your logbook service done by one of our skilled and qualified mechanics.
We use genuine or appropriate parts
The ACCC has passed down a ruling allowing qualified mechanical repairers to carry out logbook servicing without compromising a car’s warranty, one of the areas highlighted was the need for these mechanics to use genuine or appropriate parts (parts that both fit, and are fit for purpose).
‘Genuine’ means manufactured by the same maker as your vehicle. ‘Appropriate’ parts may not be made by that same manufacturer, but they function as the genuine part would.
Qualified and Licenced Technicians you can trust
To keep your warranty safe, your logbook service must be carried out by qualified and licensed technicians. All Auto Masters services are carried out by highly trained and fully qualified mechanics, who will treat your car as carefully as if it were their own.
Our work is guaranteed
Auto Masters guarantee our work for services and tune ups. This provides you with additional peace of mind when bringing your car in for a service.
We offer a comprehensive range of vehicle services including:
Book your Auto Masters Log Book Service
Whether you need a full service, a logbook service, or repairs and maintenance on older vehicles, we can help – our mechanics treat every make and model with the utmost respect. Why not book online now for your next logbook service with Auto Masters? Our team are dedicated to providing the highest standard of service, guaranteed.
We also offer flexible payment options in most branches, including split pay via Afterpay, Humm or Zip. Please check prior to your car service whether these are available in your local service centre.
New Car Warranty - FAQ
How often should I get my oil changed?
Knowing when to change your oil is tricky because there isn’t a one-size-fits-all solution. Different cars and engines require different maintenance schedules. It also depends on your diving habits and conditions. The new rule (and perhaps the one that makes the most sense) is that you consult your vehicle’s manufacturer recommendations. If in doubt, give your local mechanics at Auto Masters a call and we will advise you.
After how many kms should I get my oil changed?
There are a lot of variables that go into the distance you can travel before changing your oil. Firstly, your vehicle make and model – plus driving habits, conditions on the roads you regularly drive, what kind of oil you used last time. While some might follow the general rule of thumb of getting an oil change every 10,000km – 15,000km, the most accurate way (and the way that makes the most sense) to determine it is by consulting your vehicle’s manufacturer recommendations. If you’re not sure when you need to get your oil changed next, contact your local Auto Masters and our friendly team will advise you.
How long does a car service take?
The time it takes for your car to get serviced varies depending on the vehicle and amount of repairs it needs. However, your local Auto Masters can give you an estimate for how long the service will take; and if anything unexpected pops up that could delay this, our mechanics will keep you in the loop. Why not give us a call – our team are happy to talk you through the process and give you a more specific timeframe for any service.
Does your Logbook servicing protect my new car warranty?
Yes, Auto Masters are fully qualified to service new cars and offer competitive Logbook service prices. Our Logbook service adheres to all manufacturers’ requirements, ensuring your car receives the necessary service and doesn’t void your new car warranty.
Does Auto Masters offer a warranty on work completed?
Auto Masters warrants that there will be no defects in materials or workmanship for: (a) 6 months or 10,000kms, whichever comes first in respect of Tune and Services; and (b) 12 months or 24,000kms, whichever comes first in respect of Brakes. PROVIDED Auto Masters is given the first opportunity to correct the problem by reporting the matter to Auto Masters before any rectification is carried out. Any expenditure incurred without Auto Masters approval will not be recognised. Any Auto Masters facility will, during normal business hours, replace any part supplied and fitted by Auto Masters which has failed and/or readjust those components noted as being defective at any time during the warranty period. This service will be performed at no additional cost to the customer upon presentation of the Auto Masters invoices for the previous work. Some conditions do apply.
Do I keep my new car warranty if I service at Auto Masters?
Yes! You can save money and keep your new car warranty in tact when you service your car at Auto Masters.
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